IT MANAGER

IT MANAGER
OTTE POLO

Descripción

  

The Otte Polo Group is a U.S. based conglomerate of businesses offering tech support, domestic and international contact center, answering services, and 3PL fulfillment solutions. Our brands include Geeks on Site, Responsive Call Center, Phase V Fulfillment, and many more. We operate from 5 offices in the US and 2 in Latin America. We take pride in the high quality standards we have implemented and the training offered to our employees. Join us! We offer unlimited professional opportunities as our companies are growing exponentially.

We are hiring an experienced IT Manager to support our computer systems and users.       

    

Qualifications:

  • Minimum 3 years of experience in computer technical support and network administration
  • Experience managing a help desk team
  • Advanced level of English- writing, reading, and speaking
  • Degree or certification in IT, MIS, Computer Engineering or similar field
  • Strong understanding of VPN, IIS, DMZ
  • Experience with Network Infrastructure and configuration of routers, firewalls, and switches
  • Experience with voice over IP technologies  

Duties:

  • Installing network and computer systems on Windows platform
  • Diagnosing, maintaining, repairing and upgrading network and computer systems
  • Monitoring network and systems to improve performance
  • Maintain and update documentation such as IT inventories and network diagrams
  • Manage team of 5-7 full time and part time technicians to perform level 1 support for over 100 users in multiple offices
  • Perform level 2 and 3 support
  • Support for CRM system

**Resumes in Spanish will NOT be considered.**

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Requisitos

Universitario en Sistemas / TI
Experiencia mínima de 3 años en Tecnología, Sistemas y Telecomunicaciones
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